UK Returns

We want you to shop with peace of mind. Shopping online can be tricky so we encourage you to try on your purchases in the comfort of your own home and if they're not quite right you can return them for a full refund within 30 days. 

Returns Process:

Start an online Return here

To begin a return you'll need your 6 digit order ID number which you can locate at the top of you purchase confirmation email or in your parcel on the packing slip. Head to our returns portal and enter this 6 digit number only (no letters) and the email address you used to make your purchase. You will then see the items from this order appear on screen and you can select those that you wish to return. Follow the prompts to complete the process.

Once your request is lodged, you'll receive a reply email from us with your RMA returns number, the details for packaging and posting back your item(s) along with our return shipping address in the UK. Don't forget to include the RMA (or your order ID) on the parcel when you return it so we can identify your return request. 

Start your Return here

See sizing information, and the complete range of colours and styles in our online store.

Refund Policy

Returns are accepted within 30 days of purchase (underwear excluded). Garments must be unworn and in their original condition. We offer full refunds but do not cover the postage costs on returns. We will refund the purchase price in full using the method of payment that was used to purchase the item once we have received it. Please allow several days for the refund to appear on your statement.

If you believe you've received a faulty item or just want to get in touch with a query then feel free to contact us at hello@o2wear.com